Frequently Asked Questions Q: What types of custom products do you offer? A: We specialize in laser-engraved and CNC-crafted custom military gifts including unit plaques, retirement shadow boxes, challenge coin displays, desk name plates, military insignia art, personalized awards, and custom wooden flags. Each piece is handcrafted to honor service members and veterans. Q: How long does it take to complete a custom order? A: Most custom orders take 7-14 business days for production, plus shipping time. Rush orders may be available for an additional fee depending on our current workload. Contact us for expedited service options. Q: Can you engrave unit logos and military insignia? A: Yes! We can engrave most military unit logos, insignia, and emblems. You'll need to provide high-quality artwork or we can help source official images. We ensure all military symbols are used respectfully and in accordance with regulations. Q: What materials do you work with? A: We work with premium hardwoods (including purpleheart), walnut, oak, maple, acrylic, leather, and various metals. Natural wood grain and color variations make each piece unique. Q: How does the ordering process work? A: Simply contact us with your project idea, provide any logos or text you'd like included, and we'll create a digital proof for your approval before production begins. Once you approve the design, we'll craft your custom piece. Q: Do you ship nationwide? A: Yes! We ship across the continental United States. Shipping costs and estimated delivery times are provided at checkout. International shipping may be available upon request. Q: What's your return policy for custom items? A: Due to the personalized nature of our products, custom items are non-returnable unless defective or we made an error. If you receive a defective item, contact us within 7 days of delivery with photos and we'll replace it or issue a refund. Q: Can I see my design before you make it? A: Absolutely! We provide a digital proof of your design for approval before we begin production. This ensures you're completely satisfied with the layout, text, and overall design. Q: Do you offer military discounts? A: Yes! As a veteran-owned business, we're proud to offer discounts to active duty military, veterans, and first responders. Contact us for details. Q: What information do I need to provide for a custom order? A: Please provide: the text you want engraved (names, dates, ranks, etc.), any logos or images, preferred size and material, and any specific design preferences. The more details you provide, the better we can bring your vision to life. Q: Can you create bulk orders for unit ceremonies? A: Yes! We handle bulk orders for retirements, change of command ceremonies, and unit events. Contact us for volume pricing and lead times. Q: How do I care for my engraved wood piece? A: Dust with a soft, dry cloth. Avoid direct sunlight and excessive moisture. For wooden items, you can occasionally apply furniture polish or wood conditioner to maintain the finish.